WFH leaves no room for misunderstanding or for projects that go sideways. Collaboration tools like Zoom or Slack are only effective if people convey and receive the appropriate information. Good info reduces mistakes and team members are able to accomplish the organization's mission. They're more productive, effective, and enjoy higher morale.
Instead of blaming each other, colleagues share the credit and congratulate each other. Teams fail to accomplish the mission for many reasons, but often the root cause is lack of leadership. Employees work on the wrong tasks without looping in their managers. As a consequence, the company can lose customers or clients. Workers who aren't dialed in end up implementing the wrong policies.
They misinform team members who make the problem worse by working on the wrong tasks themselves. Misguided colleagues receive poor performance reviews.
Mistrust festers in silos. Leaders must provide clear guidance all the time: It's perhaps their most important responsibility. Their troops are only as effective as the clarity of tactical objectives and strategic goals. Employees already face many unknowns in the pandemic recession, and leaders should not compound the problem by exacerbating the fog of war.
Is what you are saying getting through? For the answer to be yes, the person must have understood you. Understanding happens when the person you are communicating to is able to make use of your information.
I have misunderstood driving directions before and this has caused me to get to the wrong place, but more on this in the next point. I was in the wrong place, time was running out and I would soon be late. All of this anxiety due to a simple misunderstanding. Had I taken a few extra minutes to review the directions before I left, I would have understood where I was going. When communication breakdown, the relationships of the people trying to communicate also breaks down. A misunderstanding can be taken as an attack or something done on purpose or out of deceit.
Let me repeat something I said above. Communication is the foundation of your relationships that allows trust, productivity and influence to build from this. Husband, Father, Disciple, Blogger, writer, author. And just about everyone has a fear — whether based in reality or not — of being embarrassed or mocked. Think back to school. Employee mistrust, absenteeism and low morale.
Employees want to be engaged so they feel connected to the organization. When they are, they are willing to work harder, smarter, and be active in the workplace in ways that drive business results.
This might seem like a touchy-feely, soft business issue, but unhappy and disconnected employees can have a profound effect on business through absenteeism, lack of motivation, and turnover. How often do you see eyes roll? How much muttering do you quietly hear? The lack of feeling respected or listened to — truly listened to — leads people to feel negated. Yet, by not sharing information, you are ensuring a grapevine will sprout — causing problems and distractions.
It took me by surprise I must say, when I found out yesterday.
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