Customers typically expect deliveries within days. With platforms like Clickpost, you can monitor delivery speed for each delivery and receive a consolidated view of the causes and effects of low-speed delivery. Speed of delivery can be affected by the training of delivery agents, warehouse and inventory management, choice of vehicle and numerous other factors.
Courier partners with more streamlined distribution networks will likely have a history of speedy deliveries. In case speed is an essential part of a businesses brand, the ideal courier partner would be one that specialised in express deliveries. Much like how some logistics companies in India charge extra for single-day or scheduled fast deliveries, others may charge for different types of services, even ones that may be built into the distribution process.
Hidden costs can pop-up in the most unexpected scenarios, like for packaging, printing labels, and even consolidated shipment sizes.
An SLA between you and any service provider will bring much-needed clarity and transparency to every transaction. Quality control, NDR response, speed of delivery, exceptional circumstances and most importantly, penalties, can all be specified in an SLA, in addition to standard terms regarding the speed of delivery. The goal of an SLA is to ensure that the burden of any mishap, misstep, or miscommunication made by the courier partner does not fall with a thud onto the shoulders of the business.
With more varied industries making their way to the internet, carrier companies have had to get extra creative with their shipping solutions. Depending on the type of products being transported, some courier companies have specialized resources that enable easy transport and the safety of a wide array of cargo. Similar to how some courier partners focus on bulk shipments while others are better equipped to handle smaller orders, different shipping companies can have their own specializations, like express delivery, handling customs clearance, or even transporting wet cargo like water or petrol.
If your business sells products that are temperature sensitive, fragile, flammable, radioactive or high valued, finding specialized courier partners is of extreme importance. Speaking of high-value products, insurance is something that can save any person or business from facing an immense loss.
This goes doubly so in the case of cargo transportation. Many courier companies pride themselves on their safety standards and train their transportation professionals to handle items with the utmost care. For example, online jewellery merchants, which usually ship high-value products, usually use Bluedart. Having a standard insurance plan with a trusted courier partner can also help a business avoid heavy losses. This term essentially encapsulates the entire system used by any given courier company for regular shipments, including storage, transport, and communication.
Miscommunications between an online store, a courier company and the customer can become a huge bone of contention for business owners. The process starts from the moment an item is ordered and picked up from a warehouse or distribution center and continues until the moment it is successfully delivered to the customer.
Not all deliveries are successful, though many are updated as such and as a seller, you may become aware of the problem only after receiving customer feedback, when the situation is beyond repair. Having a strict policy and setup for communicating proof of delivery can ensure that complaints made by customers can be easily verified and will also hold delivery agents accountable for the state of the product at the time of delivery. It is important to check with prospective shipping companies what their existing method for communicating proof of delivery is.
Some companies may do it via text, or an automatic update while others may have an existing policy that demands photographic evidence, which provides the most information about whether the product was delivered fully intact, packaging included, into the hands of a customer.
Frequently failed deliveries is one of the biggest problems any e-commerce business can face. RTOs can contribute to major losses, especially if the product is not returned in usable condition or if the shipping company used does not have a system for reverse logistics and returns in place.
RTOs also occur more frequently in cases of delayed delivery or if a customer is having trouble tracking a product. Prior to selecting an eCommerce logistics partner, it helps to determine which courier partners have high numbers of RTOs on a regular basis. When an initial delivery attempt is unsuccessful, how many additional attempts are made to successfully complete the order? In case the courier agent is unable to reach a customer, is there a mechanism in place to receive additional contact information from the customer to ensure the second or even the third attempt is successful?
Efficiency in overall delivery and efficiency in completion of initially unsuccessful deliveries are equally important. While NDRs may lead to orders being automatically returned to their point of origin, another important scenario that businesses and online merchants have to think of orders being returned after successfully completing the delivery. While the item can be returned for numerous different reasons, the end goal of a returned order is for the product to safely make it back to the storage facility or warehouse it came from.
A courier company with an efficient returns management system will play an immensely important role in this long and tedious process.
A time must be scheduled for pick up and the burden lies on the courier partner to ensure the package retraces its steps to return to the business.
An added bonus that integration platforms like Clickpost can offer is instantaneous collection of customer feedback data, which can help improve the provision of services. However, customers can become increasingly frustrated to learn that their orders are being held at a warehouse or fulfilment centre in another city or more annoyingly, in their own city.
And this could potentially become a much larger issue. Stuck shipments can occur for numerous reasons, from customs clearances to logistics issues like delays in the pickup and vehicular difficulties.
Monitoring the causes for the majority of your stuck shipments can help you select a courier partner that is equipped to overcome those specific challenges. Courier integration platforms like Clickpost can help you monitor your stuck shipments with multiple courier partners to get a comparative view of the shipping solutions you need. Given that e-Commerce logistics businesses are heavily technology-driven and improving their tech-savviness every day, courier partners, logistics companies and shipping solutions firms also maintain an obligation to do the same.
An up-to-date courier company will be equipped with tech that enables quick communication, regular updates on the status of the product, an easy method to process photographic evidence of delivery and quickly receive customer feedback. CX Logistics has been an industry leader in specialized delivery services for over 30 years. We have the infrastructure to provide your demanding ground logistics solutions from coast to coast.
The combined bandwidth of our CX Logistics division with a footprint in all 50 states, offers you a network of national resources. We believe you deserve a seamless experience, wherever your deliveries are going. Our technology is built to adapt to the ever-changing logistics landscape. Learn how our suite of technology tools combined with our team of software developers are a catalyst in our industry for state-of-the-art customized solutions. Members can place loads, search for loads and offer their price to move loads.
This has been developed by transport professionals for the transport industry using the latest technology; our aim is to be the no. The Sameday Courier Network Ltd is a trading platform providing a solution for the transport industry using mobile ready technology, with the company aiming to provide the best possible customer service to its members.
All our staff have been involved in the transport and logistics industry for many years and have a wealth of experience. Our aim is to provide the simplest most intuitive platform for the best value and to be the no. We've worked hard to eliminate hard work for you, see how below Get your expedited shipment on the next flight out — to anywhere, from anywhere, any day of the week.
When the safest, fastest option is a professional hand carry, our experienced on-board couriers will accompany your urgent shipment to its destination and serve as its personal "guardian angel. Easily place orders and trace every movement of your shipment in real time. Our Transportation Management System integrates with your ERP, includes billing options and is available on your desktop or as a mobile app.
No matter a customs slow down, an over-booked flight, an implausibly tight timeframe — we deliver on time. Bad weather? No problem. Holiday traffic? CNW will find workarounds. You need a partner you can trust with your expedited shipments. Our clients count on us to build the safest, most efficient route every time. They found a way to fly it from Seattle to Istanbul, door to door in under 30 hours.
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